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Administrative Assistant – Fayetteville, NC

Central Recovery Office – 719 W. Rowan Street Fayetteville, NC 28301

Omni Financial®, a leader in the military consumer finance industry for over 45 years, has immediate openings for an Administrative Assistant for our Fayetteville, NC office.

We are a military oriented business and welcome the opportunity to employ people associated with the military. This is an excellent opportunity for an individual to learn the consumer finance business and acquire skills that can be used for a lifetime anywhere your travels take you.

What We Do:

We only do one thing – improve the lives of active duty, retired and veteran military personnel by providing them consumer loans so they can deal with emergencies, bills, home repairs, car repairs and more. We provide traditional fixed payment installment loans ranging in amounts from $500 to $10,000 with repayment terms between 6 and 36 months.

Why Join Omni?

We want to improve as many lives of active duty and retired military personnel as possible with fast, friendly, trustworthy service. And to do that, we must hire people with the drive, desire and talent to grow the business. We offer a competitive employment package that includes:

  • Competitive base pay plus monthly bonus
  • Paid time off
  • Paid holidays
  • Medical and life insurance
  • 401 (k)
  • We will train you in the military lending business


Provides office support to Chief of Recovery, Recoveries Department and other employees throughout the company requiring assistance.  Ensures office runs smoothly and efficiently on daily operations and informs management of any areas not meeting goals or standards.  Can be required to perform other duties not listed as necessary.

Essential Duties and Responsibilities:

  • Performs daily duties using the Office’s Administrative Handbook and the training materials provided by the Training Department as references.  Utilizes all assets available to help accomplish the best results possible on all tasks preformed.
  • Verifies accounts on incoming calls and updates any necessary changes.  Determines what actions are necessary on accounts and routes calls to appropriate areas.
  • Processes and responds to all incoming electronic credit disputes (E-Oscars), reviewing and verifying account information in accordance with company policy.
  • Processes and posts to accounts all incoming payments received through the mail and any cash payments received from customers.  Prepares daily bank deposit slips.
  • Compiles daily reports on all payments processed by debit/credit cards and maintains an accurate filing system for the entire department.  Processes payments by debit/credit cards made on accounts when necessary.
  • Notifies manager on any circumstance that requires immediate resolution and updates same on unique situations.
  • Verifies accuracy of accounts. Maintains customer database on computer for updated demographic information and status of accounts. Ensures input and correctness of notes into database system.
  • Reviews money management proposals for current accounts the departments is responsible for and determines what needs to be completed in accordance with company policy.
  • Assists company offices with any administrative activities within the department.
  • Handles all Automated Clearing House (ACH) rejects sent to our office.  Will annotate proper entries into accounts and notify person responsible for account.
  • Receives all returned mail and updates addresses then notifies responsible party on all returned collection letters sent to debtors.
  • Handles all Opinion Card returns and advises General Manager.
  • Handles mail validation request and advises the responsible party to reply.
  • Makes daily post office run to pick up any incoming mail received through our post office box.
  • Completes bankruptcy claims both manually and electronically including follow-up with attorneys and trustees.  Compiles and maintains bankruptcy reports for entire company.
  • Prepares status reports for manager and meets weekly with manager to discuss accounts.
  • Compiles a list of supplies needed and submits orders when necessary to keep the office fully stocked of all office supplies needed to keep office operating efficiently.
  • Prepares any reports, memorandums and handles any other tasks required from management.


To qualify for this position, the individual must be bondable and maintain a high standard of individual credit status as evidenced by the national credit reporting bureaus.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High school diploma or general education degree (GED); three or more year’s related experience and/or training in the Collection and recoveries field.

Basic Office & Customer Service Skills:

Must possess basic office skills including basic math, reading, writing and customer service skills.

Language Skills:

Ability to read, analyzes, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedures, or governmental regulations.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to define problems, collects data, establish facts, and draw valid conclusions.

Military Knowledge:

Knowledge of the military and/or prior military experience is a big plus.

Proficient Computer Skills Including:

  • Windows
  • Internet
  • E-mail
  • Data Entry
  • Microsoft Word
  • Excel

Please e-mail your resume and cover letter to HR at


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