Omni Financial®, a leader in the military consumer finance industry for over 45 years, is seeking to add collection professionals to our team. We offer competitive salaries, generous annual leave time, (vacation/sick/personal) package, paid holidays, 410k and medical plan. Salary will be commensurate with experience. We work in a friendly office environment and everyone is on a first name basis. Dress is business casual. We are located two blocks from the Airborne and Special Forces Museum downtown Fayetteville.
What We Do
Omni does one thing – improve the lives of active duty and retired military personnel by providing them consumer loans to help deal with emergencies, bills, home repairs, travel expenses, education, car repairs and more. When others say no, we love to say yes with fast, friendly, and trustworthy service.
What You Will Do
Assists the Chief Recoveries Officer with duties pertaining to collections matters and personnel within the Central Recovery Department. Will also be required to assist with collections matters within the company. Can be required to perform other duties not listed as necessary.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic Office & Customer Service Skills
Must possess basic office skills including basic math, reading, writing, computer, typing and customer service skills. Tests required.
Education and/or Experience
Associates Degree and/or Five years or more related collection experience.
Ability to read and interpret documents such as Fair Debt and Collections Practices Act, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with people in person and on the telephone.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Customer service accreditation, Collections training accreditation, Current driver’s license.
Reads, comprehends, and analyzes all aspects of multiple services LES to include:
Has full comprehension and understanding of:
Other Skills and Abilities
Fully versed in the Fair Debt and Collections Practices Act, State and Military collection laws and requirements.
Proficient computer skills including:
Must possess and maintain non-derogatory, current personal credit status as verified by the national credit reporting agencies. Must be able to work flexible hours, i.e. early mornings, evenings, Saturdays. Must have ability to rent vehicles and fly to required destination and be able to visit each office 1 time per year.
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things; Maintains a positive, cheerful outlook and attitude; Interacts with peers and superiors in a pleasant, cheerful manner.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Ethics – Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Is a team player.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
Professionalism – Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; Maintains an excellent attendance record; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Please e-mail your resume and cover letter to HR at firstname.lastname@example.org
We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, marital or veteran status, the presence of a disability, and any other legally protected status. It is our policy to abide by all Federal, State and local laws concerning discrimination in employment. No question in this application is intended to elicit information in violation of any such law nor will any information obtained in response to any question be used in violation of any such law.
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